Shipping & Delivery

Orders are processed within 1–3 business days. During holidays, it may take longer.

Most deliveries arrive within 5–7 business days in the USA, UK, Canada, Australia, New Zealand, and the EU.

We use reliable carriers like FedEx, UPS, USPS, Canada Post, and Australia Post.

Order Changes or Cancellations

You can update or cancel your order within 24 hours.

Contact us at Support@hygreenia.com for urgent changes.

Delays or No Updates

High demand or carrier delays may affect processing or tracking.

If there’s no update after 5 business days, reach out to us.

Wrong or Missing Items

If you receive the wrong item, email us with your order number, item received, and a photo.

We’ll send the correct product or offer a discount if you choose to keep the one received.

Notify us within 14 days.

Damaged Package

If your package arrives damaged or appears opened, take a photo before opening and contact us.

Marked as Delivered but Not Received

Packages may be marked delivered early or left in a secure spot.

Check around your property or ask neighbors. Still missing? Contact us.

Partial Shipments

Your items may arrive separately from different warehouses. Allow a few extra days for the rest to arrive.

Undeliverable Address

Make sure your address is correct at checkout.

We are not responsible for delivery issues due to incorrect addresses.

Contact us within 24 hours to correct mistakes.

Lost Packages

All orders are insured. If your item is confirmed lost, we will send a free replacement with full tracking.

Need Help?

Email us at Support@hygreenia.com — we’re happy to assist.